My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The only way it works now is to connect it via Ethernet cable. If this is causing problems, ask to have your old Hub reinstalled. Try restarting, and if it doesn't turn blue, call BT. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Go to solution. Virgin Phone Switchover. Please can you take out all the cables and put them back in. If the light is red, it means there is an issue with your internet connection. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. The Base LED will be Magenta when in modem mode. 4, like alexa smart sockets of light bulbs. 1. 13-12-2021 15:21. I don't work for Virgin Media. 2) Turn off the hub and disconnect any Ethernet cables. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. . I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. 0 Kudos Reply. 2. My Virgin Media App. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. We do not make commissions. Switch the hub back on at the power. We would like to show you a description here but the site won’t allow us. 0 Watts and 15. Unlike range extenders, mesh networks rely on nodes that act as WiFi. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We do not make commissions. Connect your Hub to your phone line. I have switched it off and on and reset it a few times. I’ve also called the phone line to check for faults in my area and it says there aren’t any. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Make sure all cables coming into and out of the Hub are pushed in firmly. Ive unplugged the hub but its still happening. Flashing Green – Booting up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. NOTE: The Gigabit Connect Box has an idle power consumption of 12. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. can please look into this. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Joining in. If the light remains green permanently, you need to reset the hub by pressing its factory. 168. Checked all connections. 1, sign on and put it into modem mode. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. First instance, outage in the area, took a good 16 hours to fix. Make sure all of your cables are secured properly, and then press the power button. Options. You’ll know it’s ready when the white power light at the front of the Hub is on. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. - Not all support team members are aware of this information when providing assistance. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Let us know and we can go on from there. 4GHz. Depending on your area. 4Ghz and 5Ghz Wireless networks. This latest future-proof WiFi. Logging into the advanced settings (IP address in browser) says internet has registration failure. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Not applicable. 1 then it looks like it has not been updated to the latest firmware. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. can please look into this. After it, click on the WPS. If you are in modem mode on a Hub5 then the LED should be green not white. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Ensure that the hub is in an open space and not overheating and reboot it. The router restarts, using your existing settings. on 01-12-2022 23:05. on 19-09-2023 03:59. You'll then need to configure your equipment as per the manufacturer's guide. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. 0 port and a few other smaller differences – design etc. ), which is in the public domain. After it, navigate to the Admin settings and restart your Virgin Box. intermittent. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. This could be caused by a fault in the network or a problem with the customer's equipment. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The kit is in Modem Only mode and the service appears to be working just fine. Here is a handy guide to the light on your Hub 5. not sure if this is normal or not. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. Note: The internet light may be. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. I have tried a pinhole reset twice now but the light remains orange. You. Virgin Media Hub 5 Phone Light. Router has a solid red light on. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Have followed the instructions to the letter on set up and it is not working. Showing 1-9 of 9 answers. . I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. 1 ACCEPTED SOLUTION. 1 - soft reset, powered off and on again with no change. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. on 09-12-2022 14:59. Connect your Hub to your phone line. Any help would be great. Options. The Virgin Media Hub is offered as part of its Gig1 broadband package. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Dear Virgin Team, Our router (Hub 3. Re: Hub 5 problem - light going out. Get the Hub ready by connecting the wires. Plug your Hub into the mains. I have logged in to the routers settings and nothing looks untoward there. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Try this as a last resort. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. The Broadband light – indicates whether the internet. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. Hold the pinhole reset button for 10 seconds on the back of the Hub. - checked all cables, switches etc for loose connections. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Call equipment activation on 0800 953 9500. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0 red led light. We've cancelled your technician. on 07-03-2023 11:57. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. Options. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. Options. Off: No phone service or the phone is not. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. 0 GHz. Hello! My virgin media hub (I think it's hub 3) is showing a red light rather than a white light on the front. I now have a permanent orange light. Kindest regards, David_Bn. Switch the hub back on at the power. If you see this color, there is no cause for alarm. virgin media tech support has no clue. The Virgin Media Hub 5 is a better router than the Hub 4. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Below are the most common lights you’ll see on a Virgin. It will also flash when the Hub is downloading new software. 1 Kudo Replyon 04-06-2023 14:48. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Stable Red – Cable connection issue. Area 14. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. In either Mode the red power light is an indication of over heating and most not be ignored. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Running a Virgin Media broadband speed test is easy. For your hub and what you've said; Red light. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Turn off old router and everything is working again. ). It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Try restarting it, and if the problem persists, contact Virgin Media support. 0 has got a constant orange light and our internet is working intermittently. If you’ve got a permanent red power light. You can call it in on 0345-454-1111 or else wait for the forum team. 1 (192. 168. Options. Hub is not hot. If you haven't changed these, then your devices may automatically reconnect. That's more than. Re: red light on virgin media hub. ughugh. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Please advise. All in one super nifty tool. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. just in the past hour my HUB 4 decided to develop the white light of death. • Then use the power switch to turn the unit back on. We do not make commissions. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. We would like to show you a description here but the site won’t allow us. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 0 has got a constant orange light and our internet is working intermittently. Back a step. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. The Virgin Media Hub 5 light at the front let's. I'm sorry to hear about the issues with the red light on the hub. Manage Your Account. We do not make commissions. Reboot the broadband Hub. Also the time on the logs seems to be incorrect (i. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. g. The service status in our area shows no issues. For £76 a month this shouldn’t be happening. on 10-09-2022 13:10. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Any help would be great. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Flashing green: The phone is in use or a voicemail is waiting. Solid white (flashing): The Hub’s booting up. Up to 3 WiFi Pods if needed. Connect the Hub’s power cable with the blue tab. Hub 5 blinking green base light. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). 5Gbits/sec Ethernet port for even faster wired connections. This light is shown for up to one minute. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. About 9. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. I did have a billing issue, but that has been solved. Your network has been fixed. Flashing Green – The router is downloading a software update. Wi-Fi extenders. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. Now when I got home today I was met with no internet and a Red - 5239893. Have tried resetting the hub but issue persists. I first plugged the wifi cable into the wall and this is what happened. Sorry to hear you're having concerns with the red light warning on your hub. You could also try the web page status, but this is not recommended as it only covers issues that. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. Options. 7. street cabinet or omnibox etc. I have subsequently tried rebooting it and also resetting it. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Select the option next to Enable Modem Mode. Then, wait for 5-10 minutes for the Hub to start up. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. No help from the annoying call centre. Best of all, for many, it’s a free upgrade. For Hub 5, Hub 5X, Hub 4. Wait a few minutes for the Hub to clear its settings and reboot. These lights are: Power: This light will be solid white when the router is powered on. Super hub - Status lights and control buttons. Types of Booster. Use this button to reboot or reset your router to its factory default settings. I checked my router and it has a flashing blue light. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. . Installing a Replacement router. If the lights indicate a problem, try the next. Support tell me that this is fine and is an indicator of network status in the area. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Area 14. 1 ACCEPTED SOLUTION. Boosters use the electrical mains circuit in your home to create a . We would like to show you a description here but the site won’t allow us. Best done from a wired connection. This hasn't worked and the red light still shows and we get frequent drop outs of connection. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. If the lights indicate a problem, try the next. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Hi there - got a constant very dark orange almost red light on my hub for the last few days. I have tried hard and soft resets. Hub 4 flashing red light. 0 red light constantly on. Plug the cables into the Hub. Then use the power switch to turn the unit back on. Virgin Media Hub 5 Lights. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Flashing White – Connecting to Virgin Media network. on 19-09-2023 03:59. This just means the router is ready for use and can now be connected to other devices. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 3 Watts under standard load. Blue – Waiting for WPS connection. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. Stay safe online. I’m not really sure what else I can do or what the issue is?! An. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. Stable Red – Cable connection issue. We would like to show you a description here but the site won’t allow us. Had the hub for a good few years. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). 28-04-2023 18:12 - edited 28-04-2023 18:29. 100. Can someone take a look at this asap? Network Log Time Priority Description 03-. Each radio has its own DHCP server, leading to IP conflicts when the SSIDs are the same. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. You probably do have a WPS button but don't realise it as it is hidden in plain sight. 1, sign on and put it into modem mode. 4GHz. Reply. Hi guys, hoping someone can help. Turn the power switch off on the back of the Hub. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. In itself that’s not really an issue especially if everything is working OK. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Wifi: Indicates the wifi is on and working. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Good morning, My virgin WiFi Hub 3. Claim up to three (if needed) with our WiFi guarantee. 6. Phone. It also supports the WiFi 6 standard (also known as ax), as well as 2. Solid green: The Hub 5 is powered on and working correctly. Orange LED is ok. Ensure that the hub is in an open space and not overheating and reboot it. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Flashing Red – Telephone connection issue. Your Boosters also have a socketHello @amyt2 . It means there is an issue with your connections even though the Virgin Hub 4 is on. VM will not dispatch any technicians while an area fault exists. Options. Virgin said it was the new software update colour. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Solid Red Light on Router on Hub 3. Orange light on Vm Hub 3. Hub 4 flashing white lights. So looks like it's something specific to my home connection. Hub 4 flashing white lights. Anonymous. Been on for more than 24 hours and have had 3 frustrating calls with Techs who have reset and told me I'd be good to go in 30 mins and. You could always use some masking tape. When the power light is solid white, it indicates that the hub is on and working correctly. Lights on Hub 3. Solid white, dimmed: Everything’s okay. Based on previous threads about this issue, a replacement is needed. Wired Booster WiFi Booster. Super solver. Hi destructor23, Thanks for posting and welcome to our community 🙂. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. I have: - turned it on and off at the wall. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. I am going to send you a private message. ughugh. on 09-12-2022 14:59. . Go to solution. Select Modem Mode on the left hand side of the screen. The Power light indicates whether the router is powered on. This page requires cookies to be enabled in your browser settings. Options. The new Media Hub 5, which will begin rolling out to. 1 ACCEPTED SOLUTION. The information below shows current status of this Hub 5. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. If it’s flashing green, it’s starting up. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I have tried switching it off for a few hours to let it cool down, that made no difference. 11-02-2023 13:45 - edited 11-02-2023 13:47. Thank you. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Virgin Hub 5, red flashing light. When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Further exclusions & legal stuff apply. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. It’ll also happen overnight and straight after setup. My service and speed are unaffected and the hub doesn’t feel unusually hot. Back a step. hub 5 flashing blue light.